Return and Refund Policy

Last Updated: [Date]

At [Store Name], customer satisfaction is important to us.

1. Return Eligibility

You may request a return if:

  • The item is damaged, defective, or incorrect
  • The return request is made within [7/14/30] days of delivery
  • The product is unused and in original packaging

2. Non-Returnable Items

The following items are not eligible for return:

  • Personalized/customized items
  • Digital products
  • Used or damaged products caused by customers
  • Clearance or final-sale items

3. Refund Process

Once we receive and inspect the returned item:

  • Approved refunds will be processed within [5–10] business days
  • Refunds will be credited to the original payment method
  • Shipping charges may be non-refundable

4. Exchange Policy

We may offer exchanges for defective or incorrect products depending on stock availability.

5. Return Shipping

Customers may be responsible for return shipping costs unless the item received was incorrect or damaged.

6. Cancellation Policy

Orders can only be canceled before they are shipped.

7. Contact for Returns

To start a return or refund request, contact: